I am a very frustrated customer. For the past three weeks I have been trying to cancel my TV service but keep waiting on hold for upwards of 10 minutes before giving up.
Also awaiting an engineer to come and fix my broadband after twice booking an engineer only to have a no-show. No call, no way of checking why someone hadn't arrived.
A very annoyed customer.
If you sign into MyVirginMedia and click on My Account, you can track any appointments such as equipment deliveries or engineer visits you have made.
As to cancelling the TV package, you could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.