I am not sure if I am on the correct message board so apologies if not.
I had an email from virgin stating I could cancel a package without charges before 15th feb as it was increasing in cost after then. Seemed straight forward so I rang to cancel. After numerous attempts I got through and was told by a chap overseas that I had to take out another package instead. He offered me the sky sports & movies and i said I live alone & do not watch football.. and I repeated several times, NO.. i just want to end the current package. We cannot do that, he said. After 30 minutes or more I was so ground down with figures and numbers (and I could not hear him properly as he spoke too fast) and I had an appointment so when he said I had 14 days cooling period, I just agreed as i knew I could and would cancel.
Today I rang up and spoke to cancel the sports she asked if that was said yesterday. Then..even more confusing..she said I did not have the sports & movies package and that I should ignore the virgin's emails and contract. And that my previous package has not been removed. I have the contract in front of me stating what i have signed up for and also stating my previous package (sky cinema) has been removed. When I told her that she just repeated..ignore their emails! I am at a loss what to do now but I must cancel this latest package as the cost goes far beyond what I can afford. Any advice would be much appreciated and I do apologise for the lengthy moan. I used to cope with Virgin but I am at that age when I struggle! Should I write to them?