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Cancel Installation

Hi, hope everyone is well.

An engineer came out today to install my broadband, to find out the cable hadn’t been put in and after investigation himself he could see that there was a block down the road. Neither myself or the engineer fitting the box were made aware that there was an issue with cabling. He advised the road will need to be duh up and could this take 2-4 weeks due to the current shortage.

I wish to cancel my installation and contract as I needed this broadband imminently to work from home and I am unsure when it will be available.

I have rang twice for and waited 45 mins to be transferred and hung up on. Can anyone offer me advice on how I can cancel my contract without having to ring? 

thank you all, take care!

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Re: Cancel Installation

Morning,

We have a text message service available if you text your query to 07533051809 (its free) and then we will text you back.

Kind regards

Zoe

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

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