An engineer came out today to install my broadband, to find out the cable hadn’t been put in and after investigation himself he could see that there was a block down the road. Neither myself or the engineer fitting the box were made aware that there was an issue with cabling. He advised the road will need to be duh up and could this take 2-4 weeks due to the current shortage.
I wish to cancel my installation and contract as I needed this broadband imminently to work from home and I am unsure when it will be available.
I have rang twice for and waited 45 mins to be transferred and hung up on. Can anyone offer me advice on how I can cancel my contract without having to ring?