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A95M
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Cancel Broadband

Hello everyone,

I am an international student and I will be leaving the UK soon. My question is can I notify Virgin by email when I will be leaving and how to end the monthly payment?

Regards

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newapollo
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Re: Cancel Broadband

Hi A95M,

I'm afraid VM don't have a customer facing email address.

You could try the text messaging service. Just send  a text with a description of cancellation  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.  

You can also call  150 from a Virgin landline/mobile , or 0345 454 1111, but best to call at 8am to avoid call queues, or late afternoon around teatime

Or write to them to as per the terms and conditions. If writing send it by registered post.

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG;

 https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

If you are still in contract there may be some early cancellation fees

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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A95M
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Re: Cancel Broadband

Thank you Dave for your reply.

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