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Cancel Account

Hi, I urgently need to cancel my account. I have tried ringing the call centre and it just cuts me off. I can not afford to  keep paying due to a change in circumstances. Please can someone let me know if this is possible. 

 

Thank you. 

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Re: Cancel Account

See my response to the other post above, there is a postal address you need to write to. Its that or the phone as all other communication methods are closed or they state you can't cancel via them. The customer service approach has been woeful and lack of any self services capability in this day and age poor for such an organisation 

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Re: Cancel Account

Yeah, same here. Complete BS that we're cut off rather than just leaving the call live until someone can respond. People are happy to wait, but we're not happy to get binned.

 

Anyway, join Vodafone - much cheaper and they have a speed guarantee 🙂

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