Can't update contact number in account details

[Silent_Al]

Hi, trying to replace an out of date contact number on my virgin media account, but trying to do this on-line results in a 'Sorry the changes you made were not saved, please try again' message.  Grateful for any advice/support

Thanks

Alan

[Steven_L]

Hey Silent_Al,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your online account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L