Hi, I know it's nearly six months since this thread started, but the same problem has just happened to me this week - I have rung 150 and when the advisor couldn't chnage the password for me he has referred the problem to Tech Support. I was just wondering for the person who this issue was resolved for if they had any idea what caused the problem and what was done to resolve it?
I am having the same issue. When i type in the username and password i get the green ticks but it wont let me in. It says one of them is wrong. Same on the app. If i go to reset my password i end up at tje "oops something is broken" screen. This is frustrating.
Yes i have tried a different browser and device. The email address is correct as i checked using the " find my email address" feature. The password is right i am 99% sure. But just in case i went to change it but it wont let me as it says this part of the site isn't working.
Hi, I am having the same issues as everyone else, I am 100% certain I am using the correct details, I have tried different browsers and different devices, and I get the same messages as the person above! This post has been going for 6 months, come on Virgin how long does it take!!!!!!!