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Cam126
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Message 11 of 130
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Re: Can't sign in to my Virgin Media account

I have just tried to add another virgin media account using outlook

and it was rejected

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Forum Team
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Message 12 of 130
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Re: Can't sign in to my Virgin Media account

I can see that you have spoken to Martin via private message. He is back in the office today and will be in touch as soon as possible. 

 

Thanks

Nat
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joy2504
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Message 13 of 130
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Re: Can't sign in to my Virgin Media account

hi I gave them a ring and it worked. Thanks for you guys' help! 

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Forum Team (Retired) Tom_S
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Message 14 of 130
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Re: Can't sign in to my Virgin Media account

Hi joy2504,

 

I am glad to hear that it has been resolved for you. If you need anything else just let us know.

 

Thanks,

Tom_S

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Puf
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Message 15 of 130
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Re: Can't sign in to my Virgin Media account

Hello,

 

I'm also having the same issue. Cant login online into. Virgin media account at all.

 

Can on the app but not online. This needs sorting out please.

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Forum Team (Retired) Louis_R
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Message 16 of 130
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Re: Can't sign in to my Virgin Media account

Hi Puf,

 

Welcome to the community forum and thank you for your post. We are aware of this issue effecting customers and our technical team are currently working to fix this. 

 

Our apologies,

 

Louis

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Puf
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Message 17 of 130
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Re: Can't sign in to my Virgin Media account

How long roughly as it's been a week or so since I've been trying

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Forum Team (Retired) Louis_R
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Message 18 of 130
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Re: Can't sign in to my Virgin Media account

Hi Puf, 

 

Our apologies we do not have a fix time listed at this current time.

 

Louis

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Puf
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Message 19 of 130
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Re: Can't sign in to my Virgin Media account

So any latest when it will be fixed?

Just recently (about 2 weeks ago) I was about to leave had it not been for a senior manager getting involved. I was promised a better service but have not been able to gain access to my Virgin Media account. I don't want to have to complain again, so can you please have a look into it?

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Message 20 of 130
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Re: Can't sign in to my Virgin Media account

Hi Puf, 

 

I'm sorry for any inconvenience this may be causing. 

 

Please keep an eye on this thread for any further updates regarding this issue. 

 

Thanks

Lucy_B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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