I am another Virgin Media Customer who cannot access my account. This started on Monday evening and I am unable to access emails or my account on PC or mobile. I tried resetting the password but the system does not recognise the answers to my security questions. It is extremely frustrating.
Thanks for your post Kryten11 and a very warm welcome to you!
Sorry to see that you've been having account issues, if you check out the purple envelope in the top right hand corner I will be able to go through data protection with you, via our private messaging function and will seek to assist you