Menu
Reply
sarasc4
  • 3
  • 0
  • 0
Joining in
430 Views
Message 1 of 6
Flag for a moderator

Can't sign in my virgin media account

I've seen that there's a lot of people having the same trouble. I cannot sign in my Virgin Media account. Everytime I try it says that email and password are not correct. Also when I try to find the username or to get back my password I enter the account number and area code exactly as in the contract appears, it says that it is also not correct. I really need HELP

0 Kudos
Reply
Tom_F
  • 3.42K
  • 208
  • 441
Forum Team
Forum Team
385 Views
Message 2 of 6
Flag for a moderator

Re: Can't sign in my virgin media account

Hi sarasc4, thanks for getting in touch.

 

Sorry to hear about the problems you've had accessing your online account. Let us take a look into this for you - just look out for my PM (the purple envelope) and please get back to us with the requested info when you can.

 

Tom 

0 Kudos
Reply
Pat87
  • 3
  • 0
  • 0
Joining in
257 Views
Message 3 of 6
Flag for a moderator

Re: Can't sign in my virgin media account

Hi, 

I am having the same problem. It also means I can’t log into the sky sports app. 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
248 Views
Message 4 of 6
Flag for a moderator

Re: Can't sign in my virgin media account

Hi Pat87, 

Thanks for your post and welcome to our community, 

 

I'm really sorry you're having some trouble accessing your online account, this isn't good. 

What is happening when you try and log in? Do you get an error message? 

Have you tried using the forgotten password and email address link?

Are you able to sign into the My VM app? 

Let us know 

Emma_C - Forum Team
0 Kudos
Reply
Pat87
  • 3
  • 0
  • 0
Joining in
247 Views
Message 5 of 6
Flag for a moderator

Re: Can't sign in my virgin media account

Hi Emma, 

Thanks for you reply.

When I try to log in it says ‘We didn’t recognise that username or password’

After I choose ‘forgotten email’ and put in my name account number etc I get the message ‘We've found your My Virgin Media account, but your old username is no longer valid because you don't have a Virgin Media Mail address anymore’ 

Then when I try register I get the message ‘this username is unavailable’

When I choose ‘forgotten password’ and put in my email it says ‘unable to find your username’ 

I have tried to sign in to both the VM app and the sky sports app and this same thing is happening. I have also tried to sign in with different phones / iPads and it is the same thing.

Thanks for your help.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
244 Views
Message 6 of 6
Flag for a moderator

Re: Can't sign in my virgin media account

Ah, I see. 

No worries, I'll pop you a personal message now and we'll take a closer look from there. 

I look forward to hearing back from you soon. 

Thanks

Emma_C - Forum Team
0 Kudos
Reply