Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
60 Views
Message 1 of 2
Flag for a moderator

Can’t set up account

Hi

Broadband was installed and activated today. I have my account number and know my area code but when attempting to set up an online account, I keep being told that my details are incorrect.

I joined virgin through a call to a sales agent and have never had a welcome email.

Any help would be much appreciated.

james 

0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 611
Forum Team
Forum Team
26 Views
Message 2 of 2
Flag for a moderator

Re: Can’t set up account

Hi James,

 

Thanks for posting and welcome to the community. How long is the account number, how many digits?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply