Can't see my bill at all

[FrancesHinden]

A couple of months ago I finally managed to change from postal bills to ebills with the help of this forum.  Well, I think I did because I no longer receive paper bills.  In fact, I no longer receive any bill at all.

I don't receive an email telling me my bill is ready, as I do with my Virgin mobile contract.

If I log on to 'my Virgin media' and select 'billing' from the menu on the left, it just sends me to the Help and Support page.  Similarly, if I click through to 'View your bill' it works fine for the mobile, but for TV and Broadband just sends me back to the help and support page.

I can see my account details, and I can view the details of my package if I want to Upgrade it, but I cannot see my bill.  Unsurprisingly, the direct debit seems to be working fine.

Why is it so difficult to find out how much I am paying?

[countyexile]

Tried it with Edge browser on desktop and it works, so the issue seems only to be with Chrome on my desktop (although don't get the same issue with  Chrome on my laptop)

[John_GS · Accepted solution]

Hmm how odd. Try clearing all cache/cookies for me on the desktop.

Best wishes.

[countyexile]

Thanks - away for a few days so will try when I get back

[John_GS]

Hi @countyexile 

Have a lovely time away and then let us know if you need further assistance.

[countyexile]

Clearing the cache did the trick. Thanks for your help