Can't see any option to enable e-billing

[Kamariah]

I've looked and looked and followed the instructions given me by Virgin support, but nowhere on Options, Settings, My profile or anywhere else is there a way of enabling it.

I've even spoken to CS, who confirmed they would remove paper billing and even reimburse me for the (minor) cost (£1.75) - but of course, they didn't - and this is several weeks later and after another bill came thru the post.

I could screenshot and attach all the webpages that show the complete non-appearance of the e-billing option but not sure that would be helpful TBH? LOL

[John_GS]

Hi @Kamariah

Thanks for posting and welcome to the community. Sorry for the confusion over the E-Billing. If you go to the online account - virg.in/myVM - then sign into it. Go to the 'view settings' and then account, you'll then see under 'communication preferences' what it is set too. Does it say E-Billing there?

I'll also send you a PM now to look at the billing 

Best wishes,

[Kamariah]

Yes in communication preference it says: Format and underneath: eBills/Email/Text.  In Account details there is no option for cancelling paper billing however.

BTW I keep getting (and always have done, over the years, intermittently) HTTP Status 400 - Bad Request or "Your browser sent a request that this server could not understand.  Size of a request header field exceeds server limit." errors. This is on Chrome, Microsoft Edge and Opera browsers.

Cheers

[VM6]

Hi, 

I am also having the same issue, I have it as ebills,email,text. But I am still getting paper bills and being charged for it. There no other option from what I can see on my account that says e-billing and when i click into to sign up for e-billing it just goes to incorrect page that has nothing to do with e-billing. Please can you help and advise? 

Virginia 

[Paulina_Z]

Hi @VM6,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're having some issues with making the switch to E-Billing through your online account.

I'll be more than happy to look into this further for you and see what we can do to rectify this.

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

[Paulina_Z]

Hi @VM6,

Thank you for coming back to me via Private Message. I'm glad that I was able to assist with your issue and answer any queries you had.

If there's anything else we can do to help, please let us know. We're here to help.

Thank you.

[Dunky74]

Hi there,

Same again, can't see any options for e-billing and receiving paper bills since I recently moved. I've never opted for this so any idea how I can change it bsck please?

Thanks.

[David_Bn]

Thanks for your post on our Community Forums @Dunky74, and welcome back!

Check out the envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn