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katyathompson96
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Can't reset virgin account password - definite website issue

3 weeks ago - last edited 3 weeks ago by Moderator

I'm getting the message "Some information is missing or incorrectly entered. Please check below and try again."  there's nothing missing and idk what is happening. can I get some help please.

thanks

Katy

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John_GS
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Re: Can't reset virgin account password - definite website issue

3 weeks ago

Hi katyathompson96

 

Thanks for posting and welcome to the community. 

 

I'll be happy to assist you via PM for your online account, as it may just need a reset from our side. 

 

Please don't PM first in future 🙂 this is against forum rules.

 

I'll send the PM now

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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