Menu
Reply
katyathompson96
  • 1
  • 0
  • 0
Joining in
82 Views
Message 1 of 2
Flag for a moderator

Can't reset virgin account password - definite website issue

I'm getting the message "Some information is missing or incorrectly entered. Please check below and try again."  there's nothing missing and idk what is happening. can I get some help please.

thanks

Katy

0 Kudos
Reply
John_GS
  • 8.04K
  • 427
  • 706
Forum Team
Forum Team
36 Views
Message 2 of 2
Flag for a moderator

Re: Can't reset virgin account password - definite website issue

Hi katyathompson96

 

Thanks for posting and welcome to the community. 

 

I'll be happy to assist you via PM for your online account, as it may just need a reset from our side. 

 

Please don't PM first in future 🙂 this is against forum rules.

 

I'll send the PM now

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply