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orfc
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Can't reset virgin account password - definite website issue

This is a website issue

 

My wife is trying to reset her password using the form at https://my.virginmedia.com/forgot-details/username

After filling in the details it always goes to "

Oops, something's broken

 

 
We're sorry this isn't the page you wanted.

This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want."

 

 

Please fix.

 

This is definitely not us. Filling in the wrong details generates a warning on the existing page, the right details gets the "oops!" page we're all too familiar with

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Emma_C
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Re: Can't reset virgin account password - definite website issue

Hi Orfc, 

Really sorry for the delay in replying, we are busier than usual. 

I'd also like to apologise for any issues resetting a password, this isn't good., 

We can help from here if needed, but I will need to speak to the account holder directly. 

I'll pop you a personal message now and let you know what I need, thanks 🙂 

Emma_C - Forum Team
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elliqueen
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Re: Can't reset virgin account password - definite website issue

Hi I am the account holder can you send me a private message about this

thanks 

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Emma_C
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Re: Can't reset virgin account password - definite website issue

Hi Elliqueen, 

I'm sending you a message now for some details, keep an eye out for it 🙂 

Emma_C - Forum Team
orfc
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Re: Can't reset virgin account password - definite website issue

Thanks Emma, sorted now 👍

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Emma_C
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Re: Can't reset virgin account password - definite website issue

Thanks for letting me know, we're around if you need anything else 🙂 

Emma_C - Forum Team
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