This is a website issue
My wife is trying to reset her password using the form at https://my.virginmedia.com/forgot-details/username
After filling in the details it always goes to "
Oops, something's broken
This part of the site isn't working at the moment, but it'll be up and running again soon.
Other parts of the site might be working as normal, so try using the links below to help you find what you want."
This is definitely not us. Filling in the wrong details generates a warning on the existing page, the right details gets the "oops!" page we're all too familiar with
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Really sorry for the delay in replying, we are busier than usual.
I'd also like to apologise for any issues resetting a password, this isn't good.,
We can help from here if needed, but I will need to speak to the account holder directly.
I'll pop you a personal message now and let you know what I need, thanks 🙂
Hi I am the account holder can you send me a private message about this
I'm sending you a message now for some details, keep an eye out for it 🙂
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Thanks Emma, sorted now 👍
Thanks for letting me know, we're around if you need anything else 🙂