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millypearl
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Can't reset password

I can see that a lot of people have had this problem but I can't find how to fix it.  I'm trying to reset my password so I can get into my account and get as far as entering and re-entering a new one but then I get taken back to the start again and I'm just going round in circles and getting very frustrated!!  Could I have some help please?

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Beth_G
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Re: Can't reset password

Hi millypearl,

 

Welcome to the Community Forum and thank you for your post.

 

I'm sorry to hear you're having trouble accessing your online and resetting your password online, I know this must be causing some frustration for you.

 

I'm going to pop you over a PM now so I can take some further details and help out.

 

Please check our the purple envelope for my message.

 

Kind regards,

 

Beth

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millypearl
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Re: Can't reset password

I've logged in but can't see a message from you.

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Chris_W1
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Re: Can't reset password

Hi millypearl, thanks for the message and sorry to hear that the private message has not been received, I will send one over to you now. Chris. 

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