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mszczot
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Can't reset password

Hi,

I forgot my password for the cable account. I tried to reset it, but whenever I try to do so, I get the error Oops, Something's broken 

So I can't log in or reset the password at the moment. Any help would be appreciated.

Thanks,

Marcin

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John_GS
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Re: Can't reset password

Hi mszczot

 

Thanks for posting and welcome to the community. 

 

My apologies for the online account issue. I'll PM you now to assist further

 

Kind regards,

John_GS
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John_GS
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Re: Can't reset password

Hi @mszczot

 

Thanks for joining me on PM

 

Just to update the thread, the online account issue was resolved via IT, normally a password reset can be completed online but this one needed IT to get involved

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Bex22
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Re: Can't reset password

Hi, I am also having this same issue, searched the website to try and contact someone to no avail, can a virgin person fix me too please?

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Alex_RM
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Re: Can't reset password

Hi Bex22,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you've had some trouble signing into your online account, I've popped you over a private message so I can get a few more details from you to help.

 

Alex_Rm

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PSav
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Re: Can't reset password

Hi, 

I too am having this problem. Tried multiple times over several days, on different browsers, cleared the cache etc. Always get the opps something is broken message. The app annoyingly signed me out and now I can't get back in. 

Could someone please help?

Thanks

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Chris_W1
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Message 7 of 9
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Re: Can't reset password

Hi Psav, I am sorry to hear that you are having issues with the password reset and want to get things resolved for you. Can you confirm if you're using the same password as you would for the online account? If so, can yoiu changed this and let us know if anything changes? Chris 

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PSav
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Re: Can't reset password

Hi, 

Thanks for your reply. 

I'm trying to reset my password. I've tried again just now and hey this screen from the reset password link. 

Screenshot_20210219_101236_com.android.chrome.jpg

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Chris_W1
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Re: Can't reset password

I am sorry to hear that you are having issues with the password and will send you a private message so that this can be looked into for you. Chris. 

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