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Can't reset password

Hi,

 

I'm trying to reset my password via https://my.virginmedia.com/forgot-details/password

I get past the security question/dob confirmation and enter my new password, then it just loops back to the above link.

I've tried multiple web browsers and waiting for a few days before trying again but still to no avail.

 

Any help would be appreciated.

Cheers,

Lewis.

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Re: Can't reset password

Good Afternoon LewisUrban,

 

Thanks for your post on our Community Forum and a very warm welcome 

 

Sorry to read that you've been having issues with your password for your self-care account. Have you managed to get this resolved with our team or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards,

 

David_Bn

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