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Can't reset my password

Tuning in

Hi sorry, I'll post again. It is the same as this issue:

I only wanted to change my memorable word but it said I had to change my email address first, with one that isn't a virgin address, so I attempted to do that but now I have my new email on my account but it wants a password reset and every time I click on the link it says it is expired. Help 😢


Forum Team
Forum Team

Hi @WeeV1 👋.

Apologies in the issues that you have been having with your password. So that we can assist you further we would need to bring you into a private message.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.