@LisaWilkes wrote:
Having trouble registering for My Virgin with the email being used for a previous account
Was that previous VM broadband account in your name and that email account the primary address on a now closed VM broadband account?
If so, VM do have what they refer to as a "Move and Transfer" process that transfers all email address on the old VM account over to the new broadband account. If the old and the new broadband accounts are both in your name it should be a straight forward process for VM to do that for you.
It gets more complex and indeed is probably not possible if the two broadband accounts are in different names or if the previous VM broadband account is still live.
One of the Forum Team (VM employees who support this forum) should be able to check out whether that is possible in your case. They will contact you via this thread in the next day or so.
Coenoby
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