Or continues to a page stating oops something's broken. We're sorry this isn't the page you wanted.
I have tried using chrome and internet explorer on a laptop, various browsers on my phone also. Judging by the amount of posts regarding this issue this should be a well known problem and I really can't believe there's no fix in place.
Happening with A LOT of people who are already registered - we can't see our account as can't log in, and its the same for the sky sports app. Just won't let us log in. Have missed a whole months worth of sport via the app.
PLEASE PLEASE can Virgin actually email those who have an issue - and what the timescales are? Seems to be those who signed up with a non Virgin email address. Football season starts soon....
DM me to get my actual email address/account...
PLEASE don't put the same response of "We understand what's happening isn't ideal and we apologise for the inconvenience this is causing, Matthew. We are aware of the issue and it's being investigated. We appreciate your patience" - FOUR weeks + of the same response doesn't help, nor does completely silence - see thread for Sky Sports App too.
Thank you for reaching out with the difficulties you've experienced, we can certainly look to get this resolved for you. We are aware of certain customers having issues with their online accounts, but there are a number of resolutions we can try.
I'll send you a private message now so that we can clear account security and discuss this further. Please head to the purple envelope in the top right corner to respond.