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Can't register on my Virgin Media

I am having issues signing up for Virgin Media account online. Whenever I fill out Account Holder`s last name, account number and area code, and click register, it simply returns back to the same screen and asks for the details again. I have not been able to get beyond the first screen.

My broadband has been successfully installed and It`s running well but I am not able to register for My Virgin Media.

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Message 2 of 9
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Re: Can't register on my Virgin Media

I need help please! Some one can tell me what I can do ! I waiting a answer from Saturday 

Thanks 

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Re: Can't register on my Virgin Media

Hi Vladbit,

 

Welcome to Virgin Media and the community!

 

I'm sorry to hear that you're struggling to sign up online. Sometimes this issue can occur when customers have only very recently been installed. Unfortunately, I don't have the answers as to why this is.

 

Do you not receive any error message / code whatsoever when you are redirected?

 

Can you please try clearing your cache and cookies and also trying a new web browser if that fails to work?

 

Thanks,

 

Beth

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Re: Can't register on my Virgin Media

I don't receive nothing no cod  show me same page nothing change after register button.  After that you must press again the I am not a robot 

This is all . Thanks 

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Re: Can't register on my Virgin Media

Have you been able to try this on different web browsers? Or different devices?

 

^Martin

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Re: Can't register on my Virgin Media

Hi ! I tried to register in different phone , browser, laptop and the problem is same . Nothing changed. I don't understand why don't works . 

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Re: Can't register on my Virgin Media

Hi Vladbit,

 

I'm going to send you a Private Message so I can take a look with you. I can see that you've not successfully registered yet and I want to see what's happening. Please reply back to it so I can help.

 

Thanks,

 

Lisa

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Message 8 of 9
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Re: Can't register on my Virgin Media

I had the same problem. I'm a web developer so I understand very well browser issues. The register button does not do anything. I think it is likely caused by the captcha. It does not work on any platform I have tested it on. I had to have Virgin set up the account for me. It seems this issue has been going on a long time as there are a lot of posts about it.

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Message 9 of 9
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Re: Can't register on my Virgin Media

Yes please! If you can do that will be great 

Tell me what must to do

Cheers 

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