Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
352 Views
Message 1 of 5
Flag for a moderator

Can't register my account online!

My broadband was installed over a month ago, I have the right details but the page just keeps refreshing!! Any suggestions? Virgin's call centre is the worst and can't get ahold of anyone!

0 Kudos
Reply
Highlighted
  • 3.62K
  • 224
  • 458
Forum Team
Forum Team
308 Views
Message 2 of 5
Flag for a moderator

Re: Can't register my account online!

Hello EmanuellaN

Sorry to hear this is happening

At what part of the process does the refreshing happen?

Gareth_L

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
304 Views
Message 3 of 5
Flag for a moderator

Re: Can't register my account online!

I enter my last name, account number and area code and the captcha, then I press register and it just reloads the page

0 Kudos
Reply
Highlighted
  • 3.62K
  • 224
  • 458
Forum Team
Forum Team
300 Views
Message 4 of 5
Flag for a moderator

Re: Can't register my account online!

Thanks for replying EmanuellaN

So I can get this looked at, I will need to send you a private message to pass security 

If you can check the purple envelope top right of your screen that would be great 

Gareth_L

0 Kudos
Reply
Highlighted
  • 3.62K
  • 224
  • 458
Forum Team
Forum Team
297 Views
Message 5 of 5
Flag for a moderator

Re: Can't register my account online!

Thanks for the message EmanuellaN

I will have a look now and reply back via the Private Message 

Gareth_L

0 Kudos
Reply