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Can't register for virgin media

I have  been with virgin for the last year and have never been able to register for virgin media everytime I try it comes up with a message saying sorry we cant register you at this time and to wait till my Internet is installed even tho it's been installed for the last 6 months 

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Re: Can't register for virgin media

Hi Sass8383457, 

 

Thank you for getting in touch and for your first post to us here on the Community. 

 

I am sorry to hear of the problems you are experiencing when trying to register for your online account, we can definitely get this looked in to for you. 

 

To begin, could you please post a screen shot of the error message you are getting when trying to register (please ensure all personal details are removed before posting).

 

Thank you 

 

 

Nat
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Re: Can't register for virgin media

Screenshot_20200307_135753_com.android.chrome.jpg

Screenshot_20200307_135753_com.android.chrome.jpg

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Re: Can't register for virgin media

Thank you for posting the screenshots. 

 

I will need to take a closer look at your account in order to establish what could be causing this problem.  

If you check your private messages via the purple envelope on the top right of this page, you should have one from me requesting a few more details. 

 

Speak soon 

 

 

Nat
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