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Nuno771
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Can't register for my virgin media account

I have been a Virgin Media customer since last March, now nearly a year later and I'm still not able to register. I have all the necessary information to do so but receive the message in the screenshot below. I have contacted customer service before and nothing was solved. Tried calling again today but the answer machine said "it has not been possible to connect to your call please try again later". This is extremely frustrating and I'm considering changing provider because of this BUT CAN'T EVEN DO SO BECAUSE I CANT REGISTER OR SPEAK TO CUSTOMER SERVICE!!!!!!

Screenshot_20210125-130433.jpg

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Steven_L
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Re: Can't register for my virgin media account

Hey @Nuno771,

 

Sorry to hear that you're having issues with creating your online account and trying to get the help that you needed from the team.

 

I have been able to locate your account and would need for you to pass account security via a private message, so that we can go over what details you have used and try to get this resolved.

 

I will drop the private message over shortly.

 

Regards

Steven_L

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Steven_L
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Re: Can't register for my virgin media account

Glad that we could get this sorted for you @Nuno771

 

 

Thanks

Steven_L

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