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Can't register for Virgin Media account

Hi,

I've tried several times now to register for a Virgin Media account, but keep getting this message:

"Sorry!

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband."

 

I then get an email confirming my Web Safe settings despite the account not being created. Can someone help me get it set up?

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