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lc91
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Can't register for My Virgin Media

Can't register for a new account.

 

I've tried on my phone and laptop on different browsers and it keeps saying there's a technical error every time I try.

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Molly_G
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Re: Can't register for My Virgin Media

Hi @lc91,

 

Welcome to the forums and many thanks for your post. Sorry to hear of the issue you've been having whilst trying to register your new account.

 

Please could you confirm if you have ever had an account with us in the past?

Also, what exactly does the error message say? At which point does this pop up?

 

Thanks,

Molly_G
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lc91
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Re: Can't register for My Virgin Media

Hi,

 

The error message is "We're sorry, but we're having a few technical problems and we can't set up your account at the moment.

Please come back and try again later".

This pops up after I attempt to register.

 

And I have never had a Virgin media account before. Thanks.

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Molly_G
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Re: Can't register for My Virgin Media

Hi @lc91,

 

Thanks for your response. Apologies for the delay whilst we looked into this.

 

There appears to be a broader issue with the registration process affecting multiple customers, I do apologise. We have raised a ticket to get this fixed ASAP.

 

I'll drop back if I have any further updates.

 

 

 

Molly_G
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lc91
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Re: Can't register for My Virgin Media

Thanks, I'll await your response.

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Martin_N
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Re: Can't register for My Virgin Media

Thank you for that. We will be in touch as soon as we have more information. 

 

^Martin

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