Everytime I enter my last name, the account number, the area ref number and complete the human verification, I press to continue and the page just refreshes. There's no error message or anything it just refreshes.
Welcome to the community and thank you for your post.
I'm sorry to hear about this. What device are you trying this on?
I have tried this on my computer, mobile and the other half’s mobile. All of which are doing the exact same thing.
Okay, can you please try to clear your cookies and cache on one of the browsers are try this again?