@tteedd wrote:
I had been with NTL/virgin for 40+ year but finally rising bills and poor service became too much.
I cancelled my contract in early april. The operative said I had to stay until the 17 May. But my services were either not working or not functioning.
Since then I have been bombarded with offers and Bills.
Contact with Virgin is practically impossible but some of my emails must have got through and the oddoperator knew my problems before transfering me or cutting me off.
When I received the latest bill I eventually managed to get a person on the phone a couple of times but they either cut me off or tansfer me to bill payment.
When I try to raise a complaint online I get 'page' not available.
I have not used the service since 24 April. My No is transferred to BT. And Virgin are disconnected.
I sent a 'signed for' letter to the CEO at the end of April, but still this bills madness goes on.
Help
Ted
How did you cancel, was it over the phone or in writing? Do you remember the exact date, what was said, etc? Did you get any sort of acknowledgment? When the agent said ‘you had to stay until the 17th May, did they say why? Did you call back after 17th May and reiterate your wish to cancel?
VM don’t really have any customer facing email addresses, so whoever you did send emails to, almost certainly they haven’t been actioned. It is more than likely that subsequent agents you have spoken to were completely in the dark about any email contents and were just going along with what you said - before, as you say yourself, cutting you off!
What I suspect has happened, is that as far as VM are concerned, you have never properly cancelled, or they have not acknowledged and executed the cancellation, it is irrelevant if you are using the service or not, you will continue to get billed.
In a day or so, a member of the forum team will get to this thread and offer to take account details from you by private message and they will be able to take a look at the state of your account and advise accordingly.
