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Abby26
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Can’t pay bill

Due to coronavirus I’ve not been working and didn’t qualify for furlough so can’t afford to pay my bill, my services have been cut off. What can I do?

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ryanahmed1976
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Re: Can’t pay bill

Trying to get through to them is useless.  If your on Universal credit you can try and subscribe to their Essential broadband pack at £15 per month.  But that's for broadband only.  If you have TV & phone those services will be disconnected.

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Martin_N
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Re: Can’t pay bill

Hi Abby26,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. What I would recommend is contacting the billing team so they can look into available options for you. 

 

You can either call in on 150/0345 454 1111 or text in on +44753 305 1809. 

 

^Martin

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