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Can't login to virgin media account

I have attempted to login to my account and it says it doesn't recognise my email/password. I've reset the password and it still doesn't allow me to login. I've tried to register again but it says that I'm already registered. I need to gain access to my account immediately. 

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Re: Can't login to virgin media account

Hi Cantlogin1, 

Thanks for your post and welcome to our community.

 

Sorry to hear that you're having some trouble logging into your online account, this isn't good. 

Have you tried doing this on another device or browser, do you get the same issue?

In regards to needing to access the account, what is it you need? Is it something we can help with from here?

Emma_C - Forum Team
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