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Amy81
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Can't login to Virgin Media account

Hi, I've been with Virgin since Aug 2019 and I've never been able to login to my account. I'm using the correct username and have tried and tried 'forgotten password' option, which takes me to security word which I type in the correct format, which then brings me back to login an tells me my details are wrong. Very frustrating so I gave up. I can't find a contact number for virgin, hoping this community can help

Thanks 

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Natalie_L
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Re: Can't login to Virgin Media account

Hi Amy81

 

Welcome to the Community and thanks for posting. 

 

I am sorry to hear you are having problems accessing your account. 

 

I would be happy to assist in getting this resolved so I am going to pop you over a private message to grab a few more details. 

This will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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Amy81
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Re: Can't login to Virgin Media account

Hi Natalie,

I now have my memorable word which has been posted to me.

Can you tell me what I need to do to now access my virgin account?

Thank you

Amy 

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Akua_A
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Re: Can't login to Virgin Media account

Hi @Amy81

 

Thank you for getting back to us.

 

I will send you a private message in regards to this. Please look out for a purple envelope on the top right hand corner of the page.

 

Thanks,

Akua_A
Forum Team



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