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Can’t login into My Virgin Media

jka94036
Superfast

Hi,

I can no longer login to My virgin media account, used to work but for some reason it’s says my password or email is incorrect (which they aren’t) also if I try to change my password it comes up with a message ‘ you can’t reset your password online …..you don’t have additional details set up on your account’

Tried the 150 route as the message suggested but after 45 minutes and still no answer….I gave up

John

 

2 REPLIES 2

jka94036
Superfast

Never mind now sorted

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @jka94036 

 

Thanks for your response

 

Absolutely great to hear this is now sorted for you, please do be sure to contact us if you ever require any further assistance.

 

Regards

Travis_M
Forum Team

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