Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
109 Views
Message 1 of 3
Flag for a moderator

Can't login - forgotten password and security answer

My internet is no longer working and the technical support centre is apparently closed due to Corona so I'm at a loss for what to do.

The recorded message on the phone tells me to log in to my account and seek help there, however I must have forgotten the password as it says it is incorrect, and I have no idea the answer to security question - my favourite food is not particularly memorable as I don't have one and who knows if I used a capital letter or not - it was years ago!

Any solutions or am I stuck to using the internet off my phone until the end of lockdown?

 

 

0 Kudos
Reply
Highlighted
  • 196
  • 44
  • 92
Forum Team
Forum Team
82 Views
Message 2 of 3
Flag for a moderator

Re: Can't login - forgotten password and security answer

Hi,

If this hasn't been resolved yet, please send me a PM with your account number and ref area and I'll look into this for you

Thanks
Harry
VM Field Tech

Send Me a PM!


***********

Here to help! I'm a technician helping out whilst working from home. Find out more




If I've helped in any way, please give me Kudos and mark my response as a Helpful Answer once issue is resolved!

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
63 Views
Message 3 of 3
Flag for a moderator

Re: Can't login - forgotten password and security answer

Trying to get my wife's password and security answer so I can set them up on a new laptop we have bought her, 

The main a/c is mine seem to go around in circles

0 Kudos
Reply