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RobS-UK
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Can’t login after House move

I can’t login to my virgin media after my house move - when I try to re-register using my new account details it says my details are incorrect.

If I login with my old details it’s linked to my old account and says I’m no longer a customer...

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John_GS
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Re: Can’t login after House move

Hi RobS-UK

 

Thanks for posting. This would be a move and transfer of the account from the previous to the new account. 

 

I'll PM you now to arrange

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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JTSW1592
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Re: Can’t login after House move

Hello I have the same issue

Can you do this to my account too pleasE?

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Zak_M
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Re: Can’t login after House move

Good afternoon @JTSW1592 

 

Welcome to the forums and thank you for taking the time to post. 

 

Sorry to hear that you have had an issues with your my virgin media account. 

 

I can defiantly get this sorted for you, I will need to pop you over a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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