Menu
Reply
Kaydee54
  • 3
  • 0
  • 0
Joining in
93 Views
Message 1 of 2
Flag for a moderator

Can’t log into my virgin media account

I was going to have virgin a few months ago and registered an account, the time wasn’t right and cancelled the order, I have now gone ahead with it and was installed today, but won’t let me sign in. It still has the account number for my previous order and does not show my recent order, how do I get re registered ? Also we have a WiFi black spot and need to boost it. Please can you help 

0 Kudos
Reply
John_GS
  • 8.04K
  • 427
  • 706
Forum Team
Forum Team
26 Views
Message 2 of 2
Flag for a moderator

Re: Can’t log into my virgin media account

Hi Kaydee54

 

Thanks for posting and welcome to the community. 

 

My apologies for the delayed reply. I can see you've spoke to the team since posting and got the pods sorting which is good. It's just an M&T (move and transfer) for the online account to be moved to the new account. Takes 24 hours.

 

I'll PM you now to get this done

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply