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NR_20
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Can't log into my Virgin Media account

Have tried several times to log into my account, being told it doesn't recognise user name or password, get an error message when trying to reset as says does not recognise my email address.

 

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Emily_G
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Re: Can't log into my Virgin Media account

Thanks for the post and welcome to our community NR_20.

 

Is this attached an active Virgin Media account? If so, has this been registered previously? 

 

Thanks, Emily.

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NR_20
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Re: Can't log into my Virgin Media account

Yes it is an active account and am certain have registered. I get my bills to the email address but when logging into account says not recognised 

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Emily_G
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Re: Can't log into my Virgin Media account

If not recognised this would suggest it hasn't been registered, could you please try to register an account?

 

Thanks, Emily.

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NR_20
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Re: Can't log into my Virgin Media account

Hmmm, I don't understand why that would be the case, as I have logged in previously to view my bill!!

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Alex_RM
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Re: Can't log into my Virgin Media account

Morning NR_20,

 

I've had a look at your account regarding this, I've popped you over a private message so I can give you a few more details. (purple envelope, top right hand corner)

 

Thanks,

 

Alex_Rm

 

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SpacePhoenix
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Re: Can't log into my Virgin Media account

This sounds just like the problem that my parents have got with trying to access their my virgin media

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