Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
473 Views
Message 1 of 7
Flag for a moderator

Can`t log into My Virgin Media

Been trying for a year now to get logged into My Virgin Media account and still can`t. Has this issue been sorted out yet? If not some help please

Thanks

0 Kudos
Reply
Highlighted
  • 6.88K
  • 358
  • 608
Forum Team
Forum Team
408 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Can`t log into My Virgin Media

Hi sulind,

 

Thanks for posting and welcome to the community. My apologies for the online account issue. I've not been able to locate your account with the forum details provided, so I'll send you a PM now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 6.88K
  • 358
  • 608
Forum Team
Forum Team
383 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: Can`t log into My Virgin Media

Thanks for joining me on PM sulind,

 

Just to update the thread, the online account was sorted by resetting the details for it 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Highlighted
  • 3
  • 0
  • 0
Joining in
200 Views
Message 4 of 7
Flag for a moderator

Re: Can`t log into My Virgin Media

I've been having the same trouble. Everytime I try it says that email and password are not correct. Also when I try to find the username or to get back my password I enter the account number and area code exactly as in the contract appears, it says that it is also not correct. 

I'm really frustrated 

0 Kudos
Reply
Highlighted
  • 1.92K
  • 129
  • 178
Forum Team
Forum Team
189 Views
Message 5 of 7
Flag for a moderator

Re: Can`t log into My Virgin Media

Hi sarasc4,

 

Thanks for your comment.

 

I'll be more than happy to help you with this, however first I would just like to double check that you've tried using the self serve password reset via the My Virgin Media sign in page? If so, what was the result?

 

Thanks,

 

Beth

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
29 Views
Message 6 of 7
Flag for a moderator

Re: Can`t log into My Virgin Media

I cannot log into my account despite correct passwords etc i can't reset anything because it doesnt reconise my mobile number! there are lots of simlar posts

is this fraud is some else in controle of my account? i cannot even contact anyone about this as i can't get through using the phone

0 Kudos
Reply
Highlighted
  • 6.88K
  • 358
  • 608
Forum Team
Forum Team
25 Views
Message 7 of 7
Flag for a moderator

Re: Can`t log into My Virgin Media

Hi Ray17

 

Thanks for posting and welcome to the community. I'll happily help with this, however please in the future start your own thread 🙂

 

I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply