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Can't find power adapter for returning tivo 500GB box

Hiya,

I hadn't used my Tivo (500GB) box in about a year and now that I'm moving I've cancelled my package. However I can't find the power adapter anywhere! Will I get charged for this and if so how much?

Erghhh, this is such a headache doh!

Thanks

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Re: Can't find power adapter for returning tivo 500GB box

Virgin don't require tivos back anyway, usually virgin ask you to recycle them

I work for Virgin Media and my posts are my own opinions
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Re: Can't find power adapter for returning tivo 500GB box

That's what i thought but seems like they want this one back. Just not nagged for it by it's serial number!

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Re: Can't find power adapter for returning tivo 500GB box

Hello

That is correct VM only require the V6 / Hub 3 or Boosters sent back have a look at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Can't find power adapter for returning tivo 500GB box

Good Morning ccoles88,

 

Thanks for your post and a very warm welcome to our Community Forums!

 

I can see that we've sent you the returns packaging for the equipment, do please return this to us, if you can find the power supply that would be handy, but ultimately not a problem if you don't have this.

 

You can also seek to recycle the equipment if you wish, via the link that @DJ_Shadow1966 has provided.

 

Kindest regards,

 

David_Bn

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Re: Can't find power adapter for returning tivo 500GB box

Great! More than happy to do that,

thanks for your help all 🙂