Virgin Media Community

[TJC87]

I cannot log in to my Virgin account online. I do not remember/know my username, and the relevant page on the website to retrieve it appears to be broken.

I have previously used the chatbot to try to solve this, but neither of my current emails was recognised, one of which is the one I receive my bills to.

[Emily_G]

Thanks for the post TJC87 and welcome to our community.

Have you been able to locate the information since your post? 

Let us know, Emily.

[TJC87]

No

[TJC87]

Just tried again, and went from here:

https://my.virginmedia.com/forgot-details/username

to here:

[David_Bn]

Thanks for the update TJC87,

Sorry to see you've been having issues with the self-care account

If you're still having problems with the service, do please drop me a PM and I'd be happy to take a closer look into the self-care account, once we've been able to pass data protection with you

Kindest regards,

David_Bn

[wahidm]

Also getting the same issue.

Need some help please!

[Steven_L]

Hey @wahidm,

I can help you out with this, I will send over a private message in a moment so that we can clear account security and get this looked into further.

Regards

Steven_L

[Steven_L]

Hey @Wahid,

Thanks for confirming the correct information, I have looked into your account and cannot see any login details for My Virgin Media and no account has been created for this.

Please can you try to create a new account using this link here and let me know if this works or not.

Regards

Steven_L