Can’t find Account number

[hbuddin1981]

Hi. I am a new customer and I haven’t received my first bill. I have been given CSS and CIS documents but the sections where it says account number and area code are blank. To sign up for the Virgin Media app I require these. How do I get these?

[Ilyas_Y]

Hi there @hbuddin1981, thanks for reaching out to us and a warm welcome to the Virgin Media forums!

I'm sorry to hear that the details were blank 😞
Although we cannot give out the details directly, I will assist you in making sure you can get those.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @hbuddin1981, thanks for speaking with us today.

I'm glad you now have your account information.
As always - reach out to us if you need anything.

Kind regards,
Ilyas.