When we set up the account, I had an issue with the credit check, so the account manager used an alternate name for the credit check. This name now appears to be the primary account holder despite reassurances that would not be the case.
Today the service dropped out as it has not been paid - presumably as the DD details were incorrect by the looks of it due to this.
I have tried to access the screen to make payment, but cannot do so as I do not have the correct payment code. Plus, according to the bill that has arrived, despite being told by the sales person the setup charge was being waived, this is being applied.
We cannot phone in as the support staff will only talk to the account holder.
All methods of trying to contact Virgin or complain seem to fail on this account holder name being wrong.
Who can I contact in Virgin to address this matter??