Hi, I have just come back to Virgin after 18 months with Sky and so when I try to create an account I get the message Sorry, this username is not available. Please enter another username and try again.
Yes, I am using the email address that was previously used for an online account on my old/previous account. Unfortunately I don't have any other email addresses to use as a username and would prefer not to have any new ones as I like everything as it is.
Is it possible to keep the previous username/email and have the relevant details updated please.