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scottsharp510
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Can't create new account

Moved house in March, had VM in my old address, got it set up in my new home and now can't register for an account with my new details

keeps telling me my account details are incorrect despite me using the ones in my email from them

also on demand won't work and a VM employee working in the street told me my account probably hadn't been transferred over proprerly

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Sasha_W
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Re: Can't create new account

Hi @scottsharp510

 

Thanks for posting back on here and sorry to hear you're having some issues with your account. 

 

Just to confirm, when you moved, did you ask for a transfer or did you ask to cancel and set up a new Virgin media account at your new address? 
 

Just to also confirm, have you tried logging in with your account number when you try to log in? Does it still say account not recognised? 
 

Thanks 

 

Sasha - Forum Team


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