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Rikki150000
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Can’t create an account

4 weeks ago

I’ve signed up for virgin media and have a date etc and had all the welcome emails but when I try to create an account to check my first bill etc I keep getting “the details you entered are incorrect”

 

I entered the correct account number, are ref and name.

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John_GS
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Re: Can’t create an account

2 weeks ago

Hi Rikki150000

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Have you spoke to the team or received any communication regarding the account since posting?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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