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Can’t create a virgin Media account

Hi, I am a new customer to virgin media. My account is now fully set up and installation is complete. I have tried to create a Virgin media account but it won't allow me to do this. When I am entering the details required  it is taking me back the Same page to register again. Tried this on both laptop and phone but still no luck. Does anyone have anyt information on what I could do? Cheers 

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Re: Can’t create a virgin Media account

Hi Wezvaughan92,

 

Welcome to the Virgin Media Family and to our Community Forum.

 

Sorry to hear you're unable to set up an online account with us. Can you give us more information on what you have tried and let us know if there are any error messages?

 

Have you tried a different email address and check that your password follows the below -

 

Always avoid common passwords as they are known to be security risks e.g. 'happy123'
Use a strong combination of uppercase and lowercase letters, and numbers
Use numbers to replace letters where possible e.g. in the word 'strong' instead of using 'S' use '5'
The password must be between 8 and 10 characters (numbers/letters in upper & lower case) long
Begin with a letter
Consist of only letters and numbers (no special character like #&@*)
Contain at least one number

 

 

Please let us know how it goes so we can help.

 

Regards,

 

Lisa

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