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sartzy
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Can't create My virgin media account.

Like I said in the title, I am getting the error code;

"The details you have entered are incorrect, please check and try again."

this is driving me crazy because they are simply not wrong, I'm reading them directly from my bill.

please help.

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Lisa_CC
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Re: Can't create My virgin media account.

A warm welcome to our Community Forum sartzy and sorry you've been unable to register your online account so far.

 

If you've checked that the details are correct, can I ask what page exactly the error pops up? Can try clearing your browser cache and trying again with a different email address? Also make sure your password follows the guidelines and there are no double digits such as 22 or PP just in case.

 

Do let us know how it goes so we can take a closer look for you.

 

Thanks,

 

Lisa

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sartzy
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Re: Can't create My virgin media account.

I’ve tried to create an account on a few different devices, all giving the same error.

the error pops up on this page; https://my.virginmedia.com/create-profile/register?intcmpid=Link_MyVMlgdout_Register

The details I’m entering are taken directly from my bill.

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Jaffaman1st
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Re: Can't create My virgin media account.

When I joined in April I had the same issue I had to use 2 email accounts 1 for Virgin Media and a separate email for Virgin Mobile as I got the Unlimited Oomph deal and you have to log in to them separately.

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John_GS
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Re: Can't create My virgin media account.

Hi sartzy

 

Thanks for coming back to us.

 

I shall PM you to get this online account sorted

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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