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Luke9815
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Can't contact virgin about moving house

Hi, im trying to figure out how to move my internet as im moving out soon. however virgin has closed their call centers so im unable to contact them via phone, and i cant find a place to message them anywhere. the email option on the website dosn't work for me either. The live chat button seems to be dead and wont do anything. ive tried using chrome and microsoft edge. 

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newapollo
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Re: Can't contact virgin about moving house

Hi Luke9815,

sorry for the run around trying to process your home move. There isn't a customer facing email address, but the following should help.

You could try the text messaging service.

Just send  a text with a description of home move  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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