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Snave__
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Can't change myvirginmediapassword

I've forgotten the password to myvirginmedia account and have tried resetting the password. However whenever I try to enter my details it always comes up with "please enter valid bill details" is there any way I can fix this?

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Forum Team
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Re: Can't change myvirginmediapassword

Hi Snave__, welcome to the forums. 

 

Sorry to hear that you are having issues with logging in. 

 

Can you confirm if this is Mobile or Media?

 

Have you tried a different browser? 

 

Chris 

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Snave__
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Re: Can't change myvirginmediapassword

This is mobile. And yes I have tried both chrome and Firefox 

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Re: Can't change myvirginmediapassword

Hi Snave__ 

 

We will send you a private message. 

 

Kind regards 

Chris 

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