I've forgotten the password to myvirginmedia account and have tried resetting the password. However whenever I try to enter my details it always comes up with "please enter valid bill details" is there any way I can fix this?
Hi Snave__, welcome to the forums.
Sorry to hear that you are having issues with logging in.
Can you confirm if this is Mobile or Media?
Have you tried a different browser?
This is mobile. And yes I have tried both chrome and Firefox
We will send you a private message.