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Can't change my contact phone number

townjo
Joining in

Like other people who have had this problem, I cannot change my contact number as it returns an error.

Please let me know who can fix this for me.

1 ACCEPTED SOLUTION

Accepted Solutions

Martin_N
Forum Team
Forum Team

Hi townjo,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you're having with changing your contact number. 

I am happy to take a look into this to see what I can do to help. 

I will private message you now. 

^Martin

See where this Helpful Answer was posted

12 REPLIES 12

Martin_N
Forum Team
Forum Team

Hi townjo,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue you're having with changing your contact number. 

I am happy to take a look into this to see what I can do to help. 

I will private message you now. 

^Martin

Anonymous
Not applicable

Hello. 

I seem to be encountering the same issue; and I would like it changed so that my installation soon goes ahead with any hiccups. Please may I get some help with this too? Many thanks.

Hi Almaccers1824,

Thank you for your post and welcome to the community. 

We can certainly look to help with this. 

I will private message you now to confirm your details. 

^Martin

MrMoofo
Joining in

I am having exactly the same problem.  I am trying to update my phone number - but it tells me that the number cannot be changed at the moment , try again later.

Somewhat annoying as you obviously have an issue

Mr M

Hey @MrMoofo thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear aout the issues with updating contact details on your MyVM account, 😞
Please can you try to clear cache and cookies and try again? If you are using the app, please try the web browser.

Let us know how you get along and we can go on from there.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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That didn't work

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Very sorry to hear this has not worked for you MrMoofo. 

We would be happy to assist further. To do this, I will just need to pop you over a private message to take a few details. 

This will be available via the inbox in the red bar at the top of the page. 

Speak soon, 

 

Nat

pantha
On our wavelength

i just tried to change my landline number as the one you have is wrong, and my landline is a virgin one.

pantha
On our wavelength

I am having exactly the same problem. I am trying to update my phone number - but it tells me that the number cannot be changed at the moment , try again later. My phone is, and has been the same for years and its a virgin landline